SHIPPING POLICY
Return & Exchange
Return Policy
Luxebeauty allows for returns and exchanges if the items received was damaged or defective.
-
Items can be exchanged or returned within 7 days of receiving the order
-
Items must be in its original purchase condition
-
Exchanges is only allowed for the same item
-
Shipping cost associated with this return will not be covered by Luxebeauty. We will credit 600point=RM6 into your account.
-
Luxebeauty reserves the right to deny a refund or exchange if the item(s) doesn't not meet the refund/return policy requirement.
Refund Policy
-
If refund is needed during return process, we'll credit the return amount into your Luxebeauty account point. The point can be used to offset for your next.
-
Kindly contact our customer service at luxebeautysale@outlook.com with regards to any returns or exchange arrangement.
Shipping Methods
By courier service - Skynet / Poslaju
Post via Skynet (West Malaysia) Lead Time :1-3 working days
Post via Poslaju (East Malaysia) Lead Time :1-5 working days
Payment Methods
We provide the following payment methods:1. Online Banking 2. Credit Card 3. eWallet
Order Progress
Whether ordering success
After the order was established, the system will send a “order confirmation” email to you to confirm the order details, including order details and receiving information.
How to track order progress
About the product shipment schedule, available in the “My Account>order query” in the query.
How to cancel the order
Merchandise has not been shipped before, you can in the “My Account>order status”, tap “Cancel Orderbutton